Overview
Thank you for buying products from AI Up.
Downloaded Software: Due to the nature of our products being digital downloads, we do not offer refunds for downloaded software purchases. We encourage you to thoroughly review product descriptions, demos, and system requirements before making a purchase. If you encounter any issues with your software download please contact us for assistance.
Consultancy Services: Our consultancy services are tailored to meet your specific needs, and we strive to provide exceptional value with every engagement. If you are dissatisfied with our consultancy services, please reach out to us within 7 days of service delivery, and we will work with you to address your concerns and find a satisfactory resolution.
Exceptions:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately for assistance. We will evaluate the issue and provide a replacement or refund as appropriate.
- Statutory Rights: This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other relevant consumer protection laws in the United Kingdom.
Contact Us: If you have any questions about our refund and returns policy, please contact us at [your contact email or phone number].
Note: For consultancy services, our availability and scheduling may vary. We recommend contacting us in advance to discuss your requirements and ensure availability.
Need help?
Contact us at {email} for questions related to refunds and returns.